top of page
Modern Living Room_edited.jpg

Airbnb Cleaning FAQs

Got questions?

  • What is your Airbnb cleaning service cancellation policy?
    There is no cancellation fee for Airbnb or other vacation rental cleaning services. We understand that bookings are out of our customers' control.
  • What if I am not satisfied with the Airbnb cleaning?
    We are terribly sorry if you are not satisfied with our services. We've got you covered under our Satisfaction Guarantee program. Please email us at within 24 hours of your cleaning, attach pictures of the areas that you are not satisfied with and we will schedule a reclean to ensure it is done right. The reclean appointment should be scheduled within 72 hours of contacting us.
  • My cleaner did not arrive. What do I do?
    If your cleaner did not arrive, please contact Miami exp cleaning at immediately. We will investigate the root cause of the issue and rebook your appointment free of charge.
  • Do I need to provide any cleaning supplies?
    No, we've got you covered. All our cleaning professionals comes fully equipped with eco-friendly cleaners and supplies to service your vacation rental.
  • What are your hours of operation?
    We are open 7 days a week from 8 AM until 8 PM. You can pick the time that works for you! Contact us by phone or email if you have any questions about our vacation rental cleaning services.
  • How long does the cleaning service take?
    Airbnb cleaning time varies based on the size of your house/apartment. The minimum house cleaning is 3 hours based on 1 bedroom 1 bathroom apartment.
  • What is included in a cleaning?
    Please visit our Airbnb Cleaning Service page to see a full list of what is included in the your booking. But we clean everything from appliances to floors, and remove all garbage, wash/dry dishes (and put the away), and vacuum all carpets and rugs.
  • Does Miami EXP Cleaning use pet friendly cleaning supplies?
    Yes, we use pet friendly cleaners as your pet is a valued member of your family. Please contact us if you have any concerns or furhter questions.
  • How do I book an Airbnb cleaning?
    You can book a cleaning for your Airbnb or other vacation rental here. We'll be sure to contact you as soon as possible to schedule your appointment, gain access to your unit, and take any notes required.
  • How do I contact Miami EXP Cleaning?
    You can email us directly at or use our contact form.


1797 NW 15th St, Miami, FL 33125

Let's get in touch!

Thanks for submitting!

bottom of page